After their first trip with us, we ask our clients to tell us their first impressions about the experience. We mail each client a stamped, pre-addressed postcard, and ask the following three questions:

• What did you like about your experience with us?
• What did you dislike about your experience?
• What could we do, or change to improve?

The client does not have to identify him/herself before returning the card. These are their comments:

“I liked the prompt friendly greeting. The dirver went out of his way to be sure we arrived at the correct address before he left.” [J.T. – Saskatoon]

“The personal & excellent service & knew we'd be picked up to go home – I am recommending it to my friends.” B.O. [Saskatoon]

“Excellent service provided – door to door service. Very satisfied with service provided by Tom.” [B.T. & M.T. – Saskatoon]

“I enjoyed a safe and comfortable ride – even in the middle of a raging blizzard.” [S.O. – Saskatoon]

“The personal attention – it was perfect for us old people.” [G.B. - Saskatoon]

"Congratulations on a great website! Not only is it is bright and cheery, but it is very clear and informative. We wish you EVERY SUCCESS in your new service to seniors and other clients. They are very fortunate to have such caring, considerate people in whom they can place their trust. If we ever need your services, we will not hesitate to contact you. In addition, we would be glad to share the information with others who might be interested. Best wishes!" [I.D. & T.D. - Saskatoon]

“Congratulations on the launch of your new website! It's easy to navigate, and your information is clear and direct. Way to go, and good luck to you.” [S.H. - Saskatoon]

“Courtesy & comfortable ride.” [B.W. – Saskatoon]

“Driver was punctual, handled baggage at both ends cheerfully, the vehicle was really clean.” [S.M. – Saskatoon]

“Excellent service.” [J.K. – Saskatoon]

“Prompt, courteous, friendly smiling happy face, careful safe driver. Appropriately attired. Thank you for your personal attention.”

“I will be promoting your service to our Condo-Association.”

“Thank you Tom. Every success." [J.M. – Saskatoon]

“I have a few friends with parents that might make use of your service.  I plan to send them a link to your web page.” [B.P. – Saskatoon]

“Prompt, polite, courteous, and trustworthy”

“It is as good as it gets” [I.A. - Saskatoon]